Support Engineer
Apr 1991 to Jun 1997 Santa Cruz Operation, Inc., Santa Cruz

• Provide customer technical support for SCO's Xenix, UNIX, and OpenServer / Open Desktop products. Includes direct phone-line support and research issues. SCO support contact for Informix Technical Support Alliance.

• Curriculum development & presentation. Develop technical support tools.

• Manage submission and distribution of ideas for SCO's Support Library product (IT scripts). Write technical support documents. Create new support procedures. Actively participate in team-based management.

Support Engineer
Jan 1987 to Mar 1989 Austec/Ryan-McFarland Inc., San Jose

• Developed and performed QA, regression testing, and benchmarks on a wide array of UNIX-based platforms.

• Created special documentation and procedures for inclusion in quality assurance, product installation and release notes, newsletters, and training courses.

• Created sophisticated yet easy-to-use networked COBOL demonstration system.

• Provided vital link between customers/prospects, sales, engineering, and marketing with technical support for Austec and RM/COBOL products. Responsible for Western Hemisphere support for Austec's ACE product line.

Systems Engineer
Sep 1984 to May 1986 Sierra Systems Group., Saratoga

• Design, programming, conversions, and support of INFORMIX-SQL/C application software in UNIX-based environments. Clients included a professional sports team, a booking agency for musical groups, and a scientific instrument company.

• Performed a major conversion of data files using C into the INFORMIX dbms.

Principle Systems Eng.
Oct 1977 to Mar 1984 NCR Corp., San Jose Branch

• Pre- and post-sales technical support and programming of COBOL-based application software packages on NCR's interactive series of computers. Packages included manufacturing (IMCS-II, MRPS), wholesale (INV, O/P, S/A), general accounting (A/R, A/P, G/L, P/R), and municipalities/schools (Utility Billing, Budgetary).

• Created, organized, and presented a series of seminars in Northern Calif. and Nevada demonstrating a COBOL-based word processing system. Followed through in the installation, training, and support of this product.

Languages

• COBOL, DHTML, C, FORTRAN
• DBMS: INFORMIX 4GL
• Scripting languages & tools:
  vi, ksh, sed, awk

Tools

• Microsoft Image Composer
• Microsoft Office
• Allaire HomeSite

Training in progress

• JAVA
• Perl 5
• Photoshop
• ORACLE Developer/2000

Operating Software

• UNIX & Development Utilities
• UNIX Networking: TCP/IP, DNS, NIS, Routing
• Windows/95
• Various NCR OS's

Major: Computer Science - Programming courses GPA of 3.46

Minor: Mathematics

Formal classroom training includes UNIX Systems Internals, Software Testing in the Real World, Telecommunications & Distributed Data Processing, On-line System Design, Database Concepts, Systems Implementation Skills and Planning Industrial Data Management Systems

OFFICES

Rev. 13-FEB-02